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Complaints Procedure

Trigafilms Complaints Procedure

Trigafims prides itself on its high-quality products and customer service and takes your concerns very seriously. However, there may be times when you feel that our service has fallen below the standard you expect. If this is the case, and you wish to make a complaint, we will try to resolve the issue. The following is a simple guide to what you should do if you wish to make a complaint and what we will do, together with other helpful information.

What should I do if you wish to make a complaint?

We have formal complaints handling procedures in place to ensure that all complaints are handled in a way which is fair and consistent, and timely.

WHO DO I CONTACT

Our aim is to resolve your complaint as quickly as possible. To enable us to do this, please provide your name and contact telephone number, email address, and in case of a card-related complaint the last 4 digits of your debit or credit card used , as well as full details of your complaint, along with any relevant documentation. Please use the below information to identify how to contact the relevant department for your complaint.

Our registered Company name is: Robot-M Ltd

ADDITIONAL SUPPORT

We strive to offer means to support the needs of all our customers and make reasonable adjustments to accommodate any special circumstances. If you feel that you require special provisions or additional support, please do not hesitate to contact us.

We value the relationship with our account holders.

Please be assured that checking or making a complaint will not adversely affect your relationship with Trigafilms, and will have no impact on your ability to get products from us in the future.

WHAT WE DO NEXT

We will send you an acknowledgement letter or email of your formal complaint within five working days of receiving it.

We may need to contact you for further information to understand the matter fully.

We will then investigate the complaint thoroughly.

We will fully respond to complaints within 2-3 working days, addressing all your points.

(In exceptional circumstances, we may delve into the complaint further. In this case, we may take up to 30 working days to respond. If we extend the deadline to 30 working days, we will explain this to you within 15 working days of the original complaint.)

Please note if your complaint relates to missing orders, it may take up to 28 days from the receipt of your original complaint for us to provide you with our final response.

IF YOU ARE STILL NOT HAPPY

We're committed to ensuring all complaints are fairly addressed. However, if you are unhappy with the outcome, you can send us more information to back up your complaint, and we will explore it further.

 

Thank you

Robot-M Ltd.

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About us

Triga Films is a UK film company specialising in gay adult material. We were early pioneers of chav, scally, "straight lad" and working class gay films, the company started in 1997 with the release of its first film entitled Skinhead, about the British skinhead phenomenon and its links to gay working class culture, or gay skinheads.

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Contact Us

310 Kemp House 152-160
City Road
London
EC1V 2NX
+44 207 566 2199
[email protected]